Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
Your home may be repossessed if you do not keep up repayments on your mortgage
The first steps of a journey can be the hardest. Our guides will help you on your way. From finding the property, to preparing for your mortgage appointment, these tools and guides will help you better understand the process and make the journey to your new home easier to navigate.
Getting a mortgage can seem like a complicated process but we're here to make it as easy as possible for you.
Help with what to look for when searching for your new home.
What you need to have to hand during your telephone appointment.
Help on the journey to owning your own home.
Find out what you need to know in plain English with our mortgage jargon buster.
How to improve your chances of a successful application when working for yourself.
Is a buy-to-let property the right investment for you? Find out with our examination of the many aspects involved.
Tools and guides to help you understand the financial journey to your new home.
To give you more protection against fraud we’re working to make online shopping safer.
Under new regulations for boosting online security, we might use our mobile app to confirm you’re the one making an online card payment or if we can’t do that, we’ll send you a one-time passcode to your phone.
If we can’t confirm it’s you when you make an online card payment, your transaction will be declined.
We’re making some changes to give you an extra layer of security and double-check that it’s you whenever you’re shopping online.
All you need to do is download the latest version of our mobile banking app. You’ll then be able to authenticate online card payments using the app – you can use your passcode or fingerprint ID to do this. Just make sure you remember your login details and keep them safe.
Make sure we have your latest contact details, get in touch on 0800 028 1712 to tell us your mobile or landline number. Or you can head to your nearest store. If we don’t have your phone number we won’t be able to send you a passcode and your transaction will be declined. Having your phone number will also help us to contact you quickly if we spot anything suspicious on your account.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.